Return and refund policy

Effective Date: 19-03-2025

At jaipurwardrobe.com, we strive to provide our customers with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

The product is defective, damaged, or incorrect upon arrival.
The product is unused, unworn, unwashed, and in its original packaging with all tags intact.
The request is raised within 7 days of receiving the order.

Non-Returnable & Non-Exchangeable Items

Personalized or custom-made products
Sale items or gift items

2. Refund & Exchange Process

If you have received a damaged, defective, or incorrect product, you can request a return or exchange by following these steps:

Step 1: Raise a Request

Log in to your jaipurwardrobe.com account and go to the Order History section.
Select the item and choose Return/Exchange with a valid reason.
Upload clear pictures and an unpacking video as proof of damage/defect.
Alternatively, email us at info.jaipurwardrobe@gmail.com or call us at +91 6367092357 with order details.

Step 2: Pickup & Inspection

A pickup will be arranged within 24-48 hours of approval.
Once received at our warehouse, our team will inspect the item.

Step 3: Processing Refunds & Exchanges

For Returns: After successful inspection, the refund will be credited to your original payment method within 7-10 business days.
For Exchanges: A replacement product will be delivered to you within 3-4 business days after inspection.

3. Refund Policy

Refunds will be processed to the original payment method (Credit/Debit Card, UPI, Net Banking, or Wallets).
If payment was made via Cash on Delivery (COD), the refund will be credited as store credit or to a bank account provided by you.
Shipping and COD charges (if applicable) are non-refundable.

4. Order Cancellations

Orders can only be canceled before they are shipped.
Once shipped, cancellations will not be possible.

5. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please check with your bank. If the issue persists, contact us at +91 6367092357 or info.jaipurwardrobe@gmail.com.

6. Contact Us

For any queries related to returns, exchanges, or refunds, feel free to contact our support team:

📧 Email: info.jaipurwardrobe@gmail.com
📞 Phone: +91 6367092357

Thank you for shopping with jaipurwardrobe.com! We appreciate your trust and aim to provide you with the best service possible.